Fractional COO For Hire
We provide a fractional COO service (Chief Operations Officer) to work closely with your executive team to develop and execute a culture of service excellence, underpinned by operational efficiency, technology innovation, and an engaging customer experience. We work closely with the senior management team and other stakeholders to develop and implement service delivery strategies that align with your company’s overall business goals and objectives.
Typical Assignments
Operational Efficiency Optimization
Streamlining operational processes and workflows to enhance efficiency, reduce cost-to-serve, and improve overall productivity.
Customer Experience Design
Developing a target customer experience model across customer cohorts that maximizes digital engagement, operational efficiency, cost-to-serve, and customer satisfaction.
Service Delivery Improvement
Identifying service delivery pain points and working with vendors and internal departments to create a compelling narrative and approach to service-level improvement.
Technology and Innovation
Identifying opportunities to leverage technology and innovation to improve operational efficiency, enhance client experience, and gain a competitive edge.
Team Leadership and Development
Developing a high-performing operational team and fostering a culture of value creation and efficient ways of working.
Change Management
Leading organizational change initiatives effectively, ensuring smooth transitions and minimal disruption to business operations.